Reference

Terms That Govern Your Account

Using 99zh88 means you and we have a clear agreement — what we collect, how we handle your account data, and what applies when you deposit via JazzCash, Easypaisa, or Raast. Access and eligibility depend on local law and the region you are in.

Account ConditionsData HandlingPayment TermsJurisdiction NoticeContact Rights
99zh88 Terms That Govern Your Account
REACH OUR TEAM

How to Contact Us on Legal Matters

For account disputes, data requests, or questions about how these terms apply to your situation, reach our support team through any of the channels below. We handle legal and account queries separately from general help so your request gets to the right person.

Team online

Live Chat

Open the chat widget from your account dashboard. Legal and account queries are flagged separately so the right team picks them up without delay.

Email Support

Send your query to our support address with your registered account details. We respond to legal and data requests as a priority over general enquiries.

Account Help Centre

Log in and visit the Help section to submit a formal account or legal request. Submissions through your account are tied to your verified identity automatically.

HOW WE HANDLE DATA

Account Security and Data Practices

Your account data is protected at every step — from the moment you register to each time you move funds via Raast or Easypaisa. Here is what we do in practice to keep your information safe and your rights intact.

Data Retention

We keep your account and transaction records only as long as required by applicable law or operational need. You can request a summary of what we hold by contacting support through your verified account.

Cookie Use

We use cookies to keep your session active and to understand how the platform is used. You can manage cookie preferences from your browser settings at any time without losing your account access.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you notice activity you did not authorise, lock your account immediately from the security settings and contact support.

Requesting Changes

To update, correct, or request deletion of your personal data, submit a request through the Help Centre while logged in. We verify your identity before processing any change to account or data records.

Common Questions About Your Rights

These are the questions we hear most often about how our terms work, what data we hold, and how to act on your rights as an account holder.

Yes. Log in and submit a data access request through the Help Centre. We verify your identity first, then provide a summary of the personal and transaction data tied to your account.

We retain records for the period required by applicable law after account closure. Once that period ends, personal data is deleted or anonymised in line with our retention policy.

The same account terms apply across Pakistan. However, access to specific features depends on whether local law in your region permits it. Check your eligibility before using the platform.

Contact support via live chat or email with your transaction reference and registered account details. Payment disputes are reviewed against our records and the relevant wallet provider's confirmation.

We may update terms when required. We aim to notify you through your registered contact before material changes take effect. Continued use of your account after a change means you accept the updated terms.

Raise it directly with our support team through the Help Centre or email channel. Legal and data complaints are handled separately from general queries and reviewed by the appropriate team.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.